FAQ

How do I submit an order?

You may place an order online, by phone, fax, or e-mail. Once your order has been received we will confirm that everything is available for your selected date and contact you if further information is required. Finally, we will send you an invoice and contract for you to review.  These must be signed and returned via fax or e-mail in order to confirm and reserve your items.

What are your hours?

Our office and showroom hours are Monday-Friday from 9am – 5pm.  The Event Source Solutions also has phone and online support Monday-Friday from 9am - 5pm.

What is required to rent?

You will need a driver's license, phone number, current address, and advance payment for all desired rentals.  We accept Visa, MasterCard, Discover, money orders, company checks, or cash.

What is your cancellation policy?

In the unfortunate event that you must cancel all or part of your rental, we request that you do so seven days prior to the event date.  Anytime after that may result in the loss of your deposit. 

What if an item is damaged or missing from my order upon return?

The Event Source Solutions will contact you and discuss any additional fee due to lost or damaged materials.

Where do you deliver?

We deliver within the state of Florida.

How long is a rental period?

All pricing is based on a 1-day rental but multi-day and weekly rates are also available.  In the event that you would like to extend usage of any rental items, we ask that you notify our office prior to the event date to discuss approval and terms.

Do you offer discounts on pricing?

Although we do not offer a definitive discount plan, we enjoy rewarding our repeat clients and those that rent a substantial amount for a single event.

Can I pick up my own items or can they only be delivered/shipped?

Although pick up is available for many items, delivery is required for some of our more hard-to-handle, costly items. Due to our Central Florida location, delivery is available anywhere within the state of Florida.  For shipping please contact one of our Event Specialists.

Delivery, set and strike fees will be determined once facility access and set/strike times have been confirmed.

How far in advance should I place my order to ensure I get it on my required date?

In order to ensure availability of our most popular items, we would encourage you to place your order as soon as possible. However, we do realize that some of the best events are created at the last minute.  In this case, we will do our best to fulfill your entire order.

Do you offer set-up and take-down services?

Yes, The Event Source Solutions has the ability to provide staff to set up and take down items.  The fee for this service is not included in the published list price of rental items on our website.  Please contact customer service for an estimate and questions on pricing.

Do I have to wash the items I have rented before returning, or do you take care of that?

• We ask that all food service products be rinsed of all food and liquids. In addition, we ask that they are completely dry and kindly returned  to the crates and racks in which they were delivered.
• Water is extremely damaging to silver-plated products. Please help to keep our equipment looking good and make sure ALL excess water is removed prior to repackaging.
• Please take care to remove excess food and debris from the linens, cloths, and napkins. Linen should also be completely *DRY* and free of moisture.
• We expect all other items to be returned in the same condition as you received them.

Is there a minimum order?

$25.00 is the minimum order

Do you provide any staff for the actual event?

Yes, we can provide staff for your event for an additional fee.

I don't see an item I want to rent on your list of available items. Can you help me locate it?

Yes, don't hesitate to call if you do not see an item listed on our website.  Chances are we have had similar requests in the past, and it would be our pleasure to locate them for you.

What other services do you provide?

We pride ourselves on our 53,000 square feet of inventory, but our facility is also home to a nationally-recognized floral design studio, several greenhouses, a prop design and construction facility, wide-format graphics and print shop, and a specialty linens department. The Event Source Solutions has a diverse rental line unlike anywhere else.